As part of the initial meeting be proactive and honest with the _EHO. If you are dealing with a loss of hot water let them know and tell them what you and the client are doing to mitigate this. We have a policy on the Temporary Loss of Hot Water, which you can access by clicking on the link on screen. The same goes for pest activity, if you are aware of pest activity in your unit, be honest but ensure that you have implemented the correct controls as per Good Hygiene Practice Guide 3, this includes the pest escalation process, you can access this on the HSE Website by clicking on the link on screen. Please ensure that you also have copies of the most recent pest control visits as the _EHO may ask to see these as part of their inspection. For both of these situations we have assured advice from Luton Council which is applicable to units in England. And if you have challenges with maintenance or infrastructure let them know that you and the client have a plan in place to address these and share any evidence of these plans that you may have.

Be EHO Ready